Southern AZ Raw
Terms & Conditions
By submitting an order, you acknowledge that you agree to the SAR Terms & Conditions.
Orders may be cancelled by SAR if invoices are not paid by due date unless prior arrangements are made.
Members may cancel an order by emailing SAR before the payment due date. Once an order is paid for, it cannot be cancelled.
SHIPPING AND FROZEN STORAGE FEES
Shipping and storage fees will be estimated based historical order data. Any overages collected from these fees will be held in the SAR bank account and will be applied to frozen storage fees on subsequent orders.
Most orders will remain open for 10 days; from the 1st – 10th of each month (unless otherwise posted on our website).
Distribution dates are only an estimate and based on several factors. Please check the website for updated distribution information.
SPLITTING CASES [pertains to both Tucson (TFS) AND Phoenix (ACS) orders/distribution]
To avoid confusion at distribution AND to prevent extra handling fees incurred, all splitting of cases will be handled by members. Members will be responsible for coordinating one order and one invoice payment (no partial payments) AND for deciding which member will pickup the case.
POSTING ITEMS TO SELL/BUY ON FACEBOOK PAGE:
You are welcome to post pet-related items for sale or purchase on our FB page, however based on feedback from members, we are asking that you follow some basic guidelines:
- limit post to just 2-3 sentences
- turn off comments (if comments are not turned off, admin will)
- ensure method of contact is included in post (ie, phone number for call/text, email and/or FB messenger)
- no photos please
INSUFFICIENT FUNDS FEES
Member is responsible for any and all charges incurred by SAR for insufficient funds (NSF). If SAR incurs any fees, the member must pay the order total plus the fees within 24 hours in order to participate in the order. SAR reserves the right to require payment via check or money order for subsequent orders.
ALTERNATE PICKUP LOCATIONS / VOLUNTEER DRIVERS
Alternate pickup locations will not be coordinated by SAR. If you wish to be a volunteer driver, please use the member information on the map link to contact other members in your area to arrange alternate locations; phone, text, email and Facebook can be used to communicate with other members. Ideally, volunteer drivers should have a vehicle with a payload capacity capable of transporting the weight of the orders they are picking up. Location(s) and donations will be mutually decided upon by the volunteer and the members in that area. IMPORTANT: If there are no volunteer drivers for your area, each member is responsible for picking up their order at the selected frozen storage facility.
Because some items vary in size, the weight of the case can vary. Since these cases are not packaged until just prior to shipment, they are called CATCH WEIGHTS (CW).
When an order is placed for a CW, an invoice will be created using the average estimated case weight from the vendor.
SAR admins receive a Bill of Lading (BOL) prior to distribution with each case weight being shipped and will assign case weights to each order.
We will then invoice you for the difference or issue a refund for the overpayment in the same method as the original payment.
You will pay the price per pound for the number of pounds you receive.
Catch Weight products will be identified on the order form descriptions as CW.